Shipping:
Headquartered just north of Toronto, Canada, we rely on a close group of talented and trusted production partners in the international community (Canada, USA, China, EU, UK) to help produce our original and exclusive products, as well as fulfill our curated, ready made items. Each listing description specifies where they are processed from, with fulfillment and shipping estimates specified below. During this challenging time, we try our best to fulfill and mail out in time, but please be patient with shipping delays as delivery companies are trying to work with social distancing restrictions.
Current fulfillment and delivery estimates
| Made to order in our Canadian partner studio: | 4-6 business days, estimated delivery 2-5 business days to US/Canada, 5-10 business days to other countries |
| Made to order in our US partner studio: | 2-6 business days, estimated delivery 2-5 business days to US/Canada, 5-10 business days to other countries |
| Made to order in our EU partner studio: | 3-7 business days, estimated delivery 5-10 business days |
| Made to order in our China partner studio: | 4-6 business days, estimated delivery 5-10 business days |
| Fulfillment from our Canadian partner warehouse: | 1-3 business days, estimated delivery 5-10 business days |
| Fulfillment from our US partner warehouse: | 1-2 business days, estimated delivery 5-10 business days |
| Fulfillment from our China partner warehouse: | 3-5 business days, estimated delivery 10-15 business days |
Fulfillment locations are specified on each listing. For made to order items, estimates are for 1-6 products of the same design. Please add approx 3 business days for each additional 6 products. Estimates do not include holidays.
Returns & exchanges:
We gladly accept exchanges
Contact us within 14 days of delivery.
Ship items back within 30 days of delivery.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we don’t accept returns or exchanges for:
- Custom or personalized orders
- Made to order items
- Perishable products
- Digital downloads
- Intimate items and face masks (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Need to cancel your order?
No problem, just contact us within 12 hours after your order is placed.
Don’t be shy, please contact us if you have any questions.
